Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittany Foshee

Brittany Foshee

November 11, 2024

5  out of  5
rating by Brittany Foshee
"Abigail Price got me the best price EVER!! She is a jewel to work with and so respectful!!!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Abigail was able to help you find the best price and that you had a positive experience working with her. We truly value your feedback and appreciate your support. If you need anything else, don’t hesitate to reach out!"
Profile photo of Brooklynn Divine

Brooklynn Divine

November 8, 2024

5  out of  5
rating by Brooklynn Divine
"Amazing service!!! Abigail is very helpful and knowledgeable! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're excited to hear that you had an amazing experience with Abigail. She truly is a valuable member of our team, and we appreciate your recommendation. If you need anything else in the future, don't hesitate to reach out!"
Profile photo of Twan's 2 Fun Crew

Twan's 2 Fun Crew

November 3, 2024

5  out of  5
rating by Twan's 2 Fun Crew
"Great customer service"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Wendy Lehman

Wendy Lehman

October 28, 2024

5  out of  5
rating by Wendy Lehman
"Extremely friendly, amazing at explaining everything on the policy."
We responded:
"Thank you for taking the time to share your thoughts! We're so glad to hear that you found our team friendly and that they were able to explain everything about your policy clearly. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you have any more questions or need further assistance, please don’t hesitate to reach out!"
Profile photo of Kim Powers

Kim Powers

October 25, 2024

5  out of  5
rating by Kim Powers
"These ladies are very professional, helpful and caring! Levi was amazing!"
We responded:
"Kim, thank you so much for your kind words! We try to make sure we take care of our customers as much as possible! You all are more than just a policy number to us :) "
Profile photo of Dawana Risinger

Dawana Risinger

October 18, 2024

5  out of  5
rating by Dawana Risinger
"Levi is wonderful! He was so patient, didn’t rush me at all. Answered all of my questions, some more than once! He made changing my insurance to State Farm super easy. I read the reviews before I called this office and they were absolutely correct! I have been telling my friends about State Farm and Levi, before I even changed insurances - that’s how impressed I was with just talking to him one time on the phone. Thank you, Levi!"
We responded:
"Dawana, thank you so much for your kind words! We’re thrilled to hear about your positive experience with Levi. He truly embodies our commitment to providing exceptional service, and it’s wonderful to know that his patience and willingness to answer all your questions made the transition to State Farm so seamless for you. We appreciate your recommendations to your friends and your trust in us. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you again for taking the time to share your experience!"
Profile photo of kenny smith

kenny smith

September 26, 2024

5  out of  5
rating by kenny smith
"Raychelle’s office is very helpful and prompt on taking care of my needs. I highly recommend her agency for car, home and life insurance."
We responded:
"Thank you so much for your kind words and recommendation! I am thrilled to hear that you have had a positive experience with our office. We take pride in providing helpful and prompt service to our customers. If you ever need any assistance in the future, please don't hesitate to reach out. We are always here to help!"
Profile photo of David Botsford

David Botsford

September 13, 2024

5  out of  5
rating by David Botsford
"Kind, personable, and attentive, Rachelle has been a wonderful agent for me. She always takes the time and effort to ensure my needs are met. She took the reins when my previous agent retired and I could not be happier. Highly recommended!!"
We responded:
"David, I so appreciate your kind words, and highly recommending us!!! So glad we had the opportunity to serve you well :) "
Profile photo of Vett Day

Vett Day

September 6, 2024

5  out of  5
rating by Vett Day
"Levi Mason was Great !!!!!!!!!! Thanks State Farms for having an Excellent Employee !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
We responded:
"Thank you for taking the time to share how Levi went above and beyond to take care of your insurance needs!!!"
Profile photo of Julie Ashford

Julie Ashford

August 12, 2024

5  out of  5
rating by Julie Ashford
"Chad was amazing. He answered all of my questions. If he didn’t know the answer, he found out what the information was. He was genuinely caring about what I was going through. He would call and check up on me and made sure the claim adjusters had reached out to us."
We responded:
"Julie, thank you for sharing your great claims experience! It is of utmost importance to us to be there for our customers when they need it most and to walk through the claims process with them. We appreciate you trusting us with your insurance needs!"
Profile photo of Victoria Apfel

Victoria Apfel

August 5, 2024

5  out of  5
rating by Victoria Apfel
"Levi helped me get my policy with the adjustments that fit my needs. He was friendly and didn’t waste my time like several other companies."
We responded:
"Victoria, thank you for your 5 Star Review! I'm so glad we were able to customize your insurance to fit your needs and on your timeline. We want to make sure all of our customers are satisfied with our friendly customer service as well as their unique insurance plan. "
Profile photo of Linzi Bhatta

Linzi Bhatta

August 2, 2024

5  out of  5
rating by Linzi Bhatta
"Levi in Raychelle's office has been great to work with! He made the home/auto quote process very easy, and there was no pressure to make a decision. He has been so helpful and patient with all my questions, and he was very quick and easy to work with once we decided to get the policies. Everyone I spoke with on the phone has also been helpful and polite. Definitely recommend working with this office!"
We responded:
"Linzi, we so appreciate you taking the time to share your experience with Levi! We are thrilled to hear that the process was easy and that Levi made you comfortable the entire way through. So excited to have you as a customer and look forward to serving all your insurance and financial services needs!"
Profile photo of Clarence Dempsey

Clarence Dempsey

August 1, 2024

5  out of  5
rating by Clarence Dempsey
"Outstanding support with great attention to detail on policy and convertage."
We responded:
"Clarence, we appreciate your business and the time we've had getting to know you and your lovely wife! We look forward to serving you both for a long time :) "
Profile photo of Jason Black

Jason Black

August 1, 2024

5  out of  5
rating by Jason Black
"Great experience and service. Save a lot switching to State Farm."
We responded:
"Jason, thank you so much for taking the time to give us a review, and trusting us to take care of all your insurance needs!"
Profile photo of Ciara Walker

Ciara Walker

July 31, 2024

5  out of  5
rating by Ciara Walker
"Raychelle and her office are always so helpful and kind!! They did a great job helping me get a renters policy set up!"
We responded:
"Ciara, we appreciate you for noticing our great customer service, and sharing your experience! We look forward to taking care of all your insurance needs now and in the future!"
Profile photo of Kim Rolston

Kim Rolston

July 30, 2024

5  out of  5
rating by Kim Rolston
"Ratchelle answered all my questions and responded with quotes for home, autos, and umbrella that saved me thousands a year. She made transitioning to State Farm easy. I recommend her."
We responded:
"Kim, thank you so much for your 5 Star Review and recommending me! I'm so glad we were able to save you so much money on your home, autos, and umbrella insurance policies! We look forward to continuing to make insurance with us easy for you :) "
Profile photo of bryce kemp

bryce kemp

July 2, 2024

5  out of  5
rating by bryce kemp
"Great energy and is always ready to assist with all my questions!"
We responded:
"Bryce, thank you so much for taking the time to share the experience you had with our agency! We look forward to providing great customer service to you in the future as well! "
Profile photo of Amber Grisham

Amber Grisham

July 2, 2024

5  out of  5
rating by Amber Grisham
"I have Had State Farm insurance since I was 16 years old and the service has been top notch!!! I will Never go anywhere else for my insurance needs!!! Fast, friendly, and courteous!!!!!"
We responded:
"Amber, we are so glad you are consistently satisfied with our level of service. Thank you so much for your continued business and trust in our agency!! We appreciate your raving review!!"
Profile photo of Elijha Straw

Elijha Straw

June 12, 2024

5  out of  5
rating by Elijha Straw
"Friendly well knowledgeable answered all my questions making me feel confident in my decisions."
We responded:
"Mr. Straw, thank you for taking the time to share your experience with us! We pride ourselves on treating our customer like family, and with the utmost respect. Thank you for allowing us to be your local agency!"
Profile photo of Linda Walker

Linda Walker

June 12, 2024

5  out of  5
rating by Linda Walker
"Best insurance buying experience ever! Levi Mason was very professional and super helpful and patient. He was able to save me hundreds of dollars by switching to State Farm. I highly recommend the Rachelle Black State Farm Agency."
We responded:
"Linda, thank you so much for your raving review!!! I'm so excited to hear that Levi went above and beyond to make your experience with our agency so exceptional. It's also great to hear that we were able to give you a better value for your insurance dollar. Thank you so much for your stamp of approval and recommendation, we look forward to taking care of your insurance and financial needs in the future!!"
Profile photo of Hilary Mahoney

Hilary Mahoney

May 30, 2024

5  out of  5
rating by Hilary Mahoney
"Very fast, great communication, and easy to work with! Highly recommend!"
We responded:
""We're thrilled to hear that you had a speedy and pleasant experience with us! Thank you for recommending our services. We value your feedback and are always here to assist you. Don't hesitate to contact us if you need any further assistance!""
Profile photo of Mario Thompson

Mario Thompson

May 15, 2024

5  out of  5
rating by Mario Thompson
"A very nice and helpful staff"
We responded:
""Thank you for your positive review! We're happy to hear that our staff was nice and helpful to you. We strive to provide excellent service, and your feedback is greatly appreciated. If there's anything else we can do for you, please let us know!""
Profile photo of Ben Austin

Ben Austin

May 13, 2024

5  out of  5
rating by Ben Austin
"I was impressed with thier friendliness and professionalism. I will definitely renew with them."
We responded:
""We appreciate your feedback and are delighted to know that you were impressed with our friendliness and professionalism. We look forward to serving you in the future. Thank you for choosing us!""
Profile photo of Kenya Bailey

Kenya Bailey

May 11, 2024

5  out of  5
rating by Kenya Bailey
"Great service and helped me get the best deal:)"
We responded:
""Thank you for your kind words! We're glad to hear that you had a great experience with our service. If there's anything else we can assist you with in the future, please don't hesitate to reach out!""
Profile photo of Cheyenne Dunn

Cheyenne Dunn

May 10, 2024

1  out of  5
rating by Cheyenne Dunn
"I’m just going to say that, this is the most I've ever had to pay for insurance on my vehicles. They also accidentally left a discount for home owners insurance (our house didn't get approved for it) with my multi car discount so it was affordable. I was unaware of THEIR mistake. They take it from our insurance randomly and it raises almost $200.00, for something that was their fault to begin with. FIND cheaper because it’s out there I PROMISE!!! Im looking today for cheaper and better. I added photos of what we were quoted verses now since they made a mistake what our insurance was. They screw you. Please do research, this is the second time it’s raised from 366, because I never received the chip tracker for the safe driving it was $422, but now it’s almost $600……"
We responded:
"Dear Cheyenne Dunn, Thank you for taking the time to share your experience with us. We apologize for any inconvenience or confusion caused by the pricing and discount issues you mentioned in your review. We apologize if the premium you received did not meet your expectations. Regarding the accidental inclusion of the homeowners insurance discount, we apologize for any confusion caused. We acknowledge our mistake and understand how frustrating it can be when unexpected changes occur. However, we are glad that we were able to honor the discounted rate initially provided. We also want to address your concerns regarding the drive safe and safe program. We apologize for any miscommunication or inconvenience caused by not receiving the beacon. We have reached out to you and your husband several times via voicemail and text to address this matter. We encourage you to reach out to our office at 405-622-4028 to speak to our customer service team directly so we can investigate the specific details of your policy and address your concerns regarding the recent price increase. We value your loyalty as a customer, and we are committed to finding a resolution that meets your needs. Thank you for bringing these matters to our attention. We appreciate your feedback, and we are always looking for ways to improve our services. We hope you will give us the opportunity to make it right and regain your trust. Best regards, Raychelle Black, Agent/Owner "